OUR CUSTOMERS
Why we are better
We don't aspire to customer focus - we practice it! ....
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Since incorporation in 2000 Somex business model to scale and expand is 'Customer Focus'. We strive to develop an intimate knowledge of our customer process, using the analagy of being an 'inch wide and a mile deep' allows us to offer better and more robust solutions for their particular situation. |
Company profile
Somex was established in 2000 ....
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Somex was established in 2000 by Brian O'Keeffe (Managing Director) and Michael Wall (Technical Director). Both bring 20+ years experience of machine design and process improvement in the manufacturing sector. From and early stage Somex has gained a reputation for providing innovative solutions that proved both reliable and a gave a quick return on investement for our customers. Based in Ballyvourney in Co. Cork, Somex has a strong team in the area of Mechanical Design and Machine Control. |
Our Service & Support
At Somex we strive to ensure our customers receive first class service and technical support ....
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Our customers have access to contact with senior management 24 hours a day, 7 days a week. Decisions and response times are efficent and appropriate. We also have an employee retention program in place which ensures continuity of relationship between our engineers and our customers. |
Risk Management
Development of bespoke equipment carries risk both for the customer and the provider ....
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Management of the risk is instrumental to successful integration of any automation project. At Somex we manage the risk by involving our customer at each stage, from concept through to sign off. Using an iterative process based around prototyping we reduce the 'leap of faith' that exists between idea and proof of concept. At Somex we encourage our customers engineers and production personnel to review our work at concept, design, build and debug phase, their in depth process knowledge coupled with our innovative ideas ensures expectations are met and gets buy in from the end users. |
Why can automation projects sometimes fail to deliver?
There are a number of reasons why automation projects can fail to deliver ....
- Not providing an accurate equipment specification.
- Deciding an automation concept without researching all the various possibilities.
- Incorrectly estimating the total cost of an automation project.
- Failure to visit your prospective automation supplier.
- Not having enough technical capability in-house.
- Failure to involve and get 'buy in' from operators.
- Poor communication with the supplier.
- Accepting the equipment before it is ready.
- Failure to provide the supplier with up-to-date drawings and quality parts.
- The product or process may not lend itself to automation.
- Using the wrong technology
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Our Customers and Suppliers
We have completed a number of customer projects working with a collection of suppliers who are experts in their fields ....
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Suppliers Customers |
